At Hope Health Supplements, we strive to ensure your satisfaction with every purchase. This Return, Refund, and Cancellation Policy outlines the procedures for returning products, requesting refunds, and canceling orders. Please review this policy carefully before making a purchase.

• Timeframe: You may return eligible products within 30 days of delivery for a refund or exchange.
• Condition: Products must be unopened, unused, and in their original packaging with all seals intact. Due to the nature of health supplements, opened or used products are not eligible for return unless defective or damaged.
• Non-Returnable Items:
  • Opened or partially used supplements.
  • Products without original packaging or proof of purchase.
  • Products purchased during a sale or promotion (unless defective).
  • Gift cards or digital products.

1. Contact Us: Email us at care@hopehealthsupplements.co.uk within 7 days of delivery to request a refund.
2. Pack the Item: Securely package the item with the order number or proof of purchase.
3. Ship the Item: Return the package to the address provided on the label.
4. Inspection: Once we receive and inspect the return, we’ll notify you via email about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Note that bank or credit card processing times may vary.

If you receive a defective, damaged, or incorrect product, contact us immediately at care@hopehealthsupplements.co.uk  with your order number and photos of the issue. We’ll provide a prepaid return label and either replace the item or issue a full refund, including shipping costs, at your discretion.

• Eligibility: Refunds are issued for eligible returns (as outlined above) or for defective, damaged, or incorrect products.
• Non-Refundable Costs: Original shipping fees are non-refundable unless the return is due to our error.
• Processing: Approved refunds will be processed within 7-10 business days to the original payment method. For payments made via PayPal, credit card, or other methods, please allow additional time for your financial institution to process the refund.
• Non-Delivery: If your order is not delivered within 45 days due to our error (e.g., not shipped), you may request a full refund. Refunds will not be issued for non-delivery due to incorrect address provided by the customer or refusal to accept the package.

• Order Cancellation: You may cancel your order before it enters the fulfilment stage (typically within 8 hours of placing the order). Log in to your account at hopehealthsupplements.com to cancel directly or contact us at care@hopehealthsupplements.co.uk. If the order has already been processed for shipping, cancellation may not be possible, but you can follow the return process upon receipt.
• Subscription Cancellation: For subscription-based products, you can cancel at any time by logging into your account and selecting “Manage Subscription” or by emailing care@hopehealthsupplements.co.uk. Cancellations take effect at the end of the current billing cycle, and no further charges will be applied.

For questions or assistance with returns, refunds, or cancellations, please contact our customer support team:

• Email: care@hopehealthsupplements.co.uk
• Response Time: We aim to respond within 24-48 hours during business days (Monday-Friday, 9 AM-5 PM EST).

We reserve the right to update this policy at any time. Changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website constitutes acceptance of any updates.